|Lior Arussy - Author, CUSTOMER EXPERIENCE STRATEGY; President, Strativity Group|
Lior Arussy, author of CUSTOMER EXPERIENCE STRATEGY, and owner of a global firm specializing in customer experience research believes women make better business owners. For starters, women are more empathetic and listen better. For women, customers are not commodities but rather individuals that should be nurtured so they remain loyal. He discusses his findings on Getting Your Money's worth with Judith West.
Themes: Consumers, Business
|Phoebe Damrosch - Author, SERVICE INCLUDED: FOUR-STAR SECRETS OF AN EAVESDROPPING WAITER|
Phoebe Damrosch, one of two female captains at four-star restaurants in New York City, lays down the gauntlet on -- get this -- what diners have a right to expect. How about this -- "Right to have your reservation honored..." -- "Right to enough light to read your menu..." -- "Right to hear your dining companions speak..." -- Sounds good to me, so far. For more, watch Damrosch on Getting Your Money's Worth with Judith West.
|Robert G. James - President, Enterprise Asset Management, Inc.|
Gas prices tumbled down. OPEC is "sweating" too low prices. Americans used less, gas prices fell. Sound like old-fashioned Supply and Demand. Hear Robert James, former university professor, oil driller and owner of Asset Management Company, explain on Getting Your Money's Worth with Judith West.
Themes: Conservation, Environment, Energy, Consumers, Finance
|Kenneth W. Grobach - Author, THE AGE CURVE|
The message of the book, THE AGE CURVE, seems so obvious, I'm wondering why I didn't think of it. You will, too, as you listen to business forecaster Kenneth Grobach tell everyone in business that "it's all in the numbers". What's the real issue behind consumerism? Shifting generations. Size matters. Hear the discussion on Getting Your Money's Worth with Judith West.
Themes: Consumers, Marketing
|Donna Cutting - Author, THE CELEBRITY EXPERIENCE, Insider Secrets to Delivelring Red-Carpet Customer Service|
Imagine a world where you called customer service and a human being answered. Imagine walking into a retail store and getting "red-carpet" treatment. It can happen. Hear Donna Cutting talk about the celebrity experience on Getting Your Money's Worth with Judith West.
|Angie Hicks - Founder, Angie's List|
Did you sit home all day waiting for a plumber? In need of an electrician and you don't know who to call? Call Angie. Her list of service providers has been reviewed and rated by homeowners like you. Angie's List puts reliable information at your fingertips. See her on Getting Your Money's Worth With Judith West.
Themes: Entrepreneurs, Consumers
|Simon Sinek - Founder, SINEK PARTNERS, Corporate Refocusing|
How often have you had to deal with a company's customer service department? Have you ever thought, "If that company's employees treated customers right, there would be no need for customer service departments." Simon Sinek, founder of his own company, inspiring action, talks about how to build customer loyalty on Getting Your Moneys Worth with Judith West.
|Jack Mitchell - Author, HUG YOUR PEOPLE; CEO, Mitchell's/Richards/Marshs|
Jack Mitchell and family own the most successful independent retail stores in the country. How? He fosters a culture of niceness with his customers and his employees. His books, HUG YOUR CUSTOMERS and HUG YOUR PEOPLE, blueprint his family's success. He's on Getting Your Moneys Worth with Judith West.
Themes: Communicating, Small Business, Consumers, Entrepreneurs
| 60 Seconds on Value: "Eat for Less"|
Eat for less and enjoy more when cooking at home. Avoid bottled salad dressings. Instead, mix three parts olive oil to one part vinegar, salt, pepper and Dijon mustard....
Themes: Consumers, Dieting, Dining, Money Tips
| 60 Seconds on Value: "Thrifty, Not Cheap"|
I speak often about cutting back on spending. That doesn't mean I'm cheap. I just don't like debt. I've had my share of bad spending: the dress on sale that I wouldn't buy at full price, the shoes that are only good in a car and the stocks I didn't know. But I haven't lived beyond my means....
Themes: Consumers, Finance
| 60 Seconds on Value: "Meet Bill Creep"|
Karen Blumenthal of The New York Times writes about "bill creep". You've met him if you have a cell phone or cable TV. And you've run into him with video rental service or the storage unit. Bill creep runs up your monthly bills....
Themes: Consumers, Finance
| 60 Seconds on Value: "Be a Cheapskate"|
Neal Templin, New York Times Cheapskate, writes "Food prices have soared." His guide to grocery shopping: shop at one store that has reasonable prices for most everything....
Themes: Consumers, Finance, Food
| 60 Seconds on Value: "Spending Creatively"|
Are you finding it hard to spend extra money without feeling guilty? We're all feeling poorer, but according to Ron Lieber of the New York Times, we should remember that the majority of us are still working....
Themes: Consumers, Finance, Recession
| 60 Seconds on Value: "How to Reduce Your Spending"|
Are you looking for ways to cut back on your spending? Jeff Yeager, author of The Cheapskate's Road Map to True Riches, suggests: have buyer's remorse before you buy....
Themes: Consumers, Finance, Money Tips
| 60 Seconds on Value: "The Importance of Hugging"|
Jack Mitchell and family run the most successful, independent retail stores. In Hug Your Customer Mitchell describes calling customers to make sure they're satisfied....
Themes: Consumers, Relationships, Small Business
| 60 Seconds on Value: "The Customer Service Itch"|
Recently I got a mailer from a large bank announcing their enlarged service department. The only reason for having a customer service department is to deal with all the stuff gone wrong....
Themes: Consumers, Small Business
| 60 Seconds on Value: "Creating Customer Loyalty"|
Do you live in a world where you can't get a real person on the phone, or ever find anyone to help you?...
Themes: Communicating, Consumers, Marketing
More about "Getting Your Money's Worth"
As the title of the show, "Getting your Money's Worth" implies, the show concerns itself with gaining value as a consumer of education, health services or, indeed, as a tax payer. Everyday consumer spending will be included. The dialogue may not present solutions, but certainly will present alternatives in an entertaining and colorful way with experts in their respective fields.
Ms. West, a former educator, is president of Westco, her own privately held company. Westco designs and manufactures fixtures for such blue chip companies as Disney, Universal Studios, the NBC Experience Store and many others. Business people, authors and journalists, educators, politicians and actors will be interviewed in 15-minute segments with civility and dignity. "I don't care what your politics are, if you have a point of view and have a story to tell that is timely, you'll get a chance to freely air your opinion," says the attractive New Yorker.
For more information, please click here. You may also contact Judith West at 212-685-5050, ext. 228, or Judith@GettingYourMoneysWorthNYC.com.
Opinions stated in the interactive areas and discussion forums of Getting Your Money’s Worth are not necessarily those of Westco Media or its principal members and operators.